return reasons
Size
gid://shopify/ReturnReasonDefinition/220
The physical proportions of the product did not meet the customer's expectation.
Color
gid://shopify/ReturnReasonDefinition/10
The hue, shade, or visual appearance of the item does not match the customer's preference or expectation.
Weight
gid://shopify/ReturnReasonDefinition/291
The heaviness or lightness of the item makes it unsuitable for the customer's intended use.
Incompatible
gid://shopify/ReturnReasonDefinition/123
The item does not work with or attach to the customer's existing equipment, devices, or system.
Changed my mind
gid://shopify/ReturnReasonDefinition/2
The customer no longer wants the item after purchasing it, regardless of product quality or accuracy.
Item not as described
gid://shopify/ReturnReasonDefinition/3
The product does not match the description, images, or specifications provided in the listing.
Received the wrong item
gid://shopify/ReturnReasonDefinition/4
The customer received a different product than what was ordered or expected.
Damaged or defective
gid://shopify/ReturnReasonDefinition/6
The item arrived with physical damage, manufacturing defects, or does not function as intended.
Unknown
gid://shopify/ReturnReasonDefinition/1
The reason for the return has not been specified or could not be determined.
Other
gid://shopify/ReturnReasonDefinition/5
The reason for the return does not fit into any of the predefined categories.