Understanding Free Returns: What You Need to Know
Shopping online should be exciting, not stressful. But what if it doesn't fit, or you just change your mind? We believe returns should be as easy as shopping, which is why we offer free returns on most orders. Here’s exactly how to know what qualifies for free returns and a full refund.
An item is typically eligible if it meets three simple conditions.
It's within 30 days of delivery.
It's in its original, unworn condition with tags still attached.
It is NOT a 'Final Sale' item.
So, what does this look like in practice? A t-shirt you bought last week that is still new with tags? That’s eligible. However, items clearly marked "Final Sale" on the product page when you purchase them—a common practice for clearance goods, according to retail industry standards—cannot be sent back. Understanding these three points is the key to a hassle-free return.
How to Start Your Free Return in 3 Simple Steps
Now that you know your item is eligible, getting it ready to send back is simple. This step-by-step online return guide walks you through the entire process, which only takes a few minutes to complete.
Find Your Order in Your Account. Log into your account and go to the "Orders & Returns" page. Locate the order containing the item you want to send back and click the “Start a Return” button next to it.
Select the Item & Reason for Return. You’ll see a list of items from your order. Just check the box next to the one you’re returning and choose a reason from the simple dropdown menu.
Get Your Free Return Label. This is the final step! You have two easy, prepaid options. You can instantly print a shipping label at home, or you can choose our printer-free QR code. Just show the QR code on your phone at any approved drop-off location, and they’ll print the label for you.
Shop Confidently With Our Easy Returns
You no longer have to worry about a purchase that isn’t quite right. You now know exactly how to check an item’s eligibility and start a return in minutes, turning shopping uncertainty into a simple, clear-cut task.
When you begin, you’ll see options for your refund. A full refund to your original payment is standard, but you can also choose store credit as a return alternative if you want to find something new even faster.
And don’t stress about packaging; any sturdy box will do. Go ahead and shop with confidence, knowing the perfect fit is always within reach.